1. Software Supported
We can output digital files from the following software products: Adobe
Illustrator CC, Photoshop CC, InDesign CC. If you are using a newer
version than what is listed, please save your document as an earlier version
that is compatible with our software versions listed. If the software you are
using is not on this list, please contact us as some programs can save files in
an EPS or JPEG format that may be acceptable for output.
2. Setting up your document
Please build one file per banner design. In the case of programs that support
multiple pages only place one banner design per page. Create your document
dimensions in inches, NOT feet. If your final product is 3' x 5', build it as
36" x 60". Inset your text and important graphics 2.5" from the edge to prevent
them from being sewn thr u in the finishing process. Please remember to save a
copy of your file with the type converted to outlines, paths or curves and send
us this copy to prevent any font substitution problems.
3. Bitmap or Scanned Images (i.e. Photoshop
When including Photoshop (bitmap) images, you should scan or create your image
at it’s final reproduction size at a resolution of 85-100 pixels per inch
minimum. Rasterized type in Photoshop will lose it’s crisp look and stair-step
if the file resolution is too small. A typical Photoshop file with the correct
resolution will be between 35 MB to 200 MB (uncompressed) or larger depending on
the final reproduction size. You can save these files in the JPEG format with
the quality or compression level set to Highest Quality or Maximum Quality. This
setting ensures there is no distortion or loss of detail while providing the
best compression of the file.
4. Color Matching
If color is critical to your job, for additional charges we can produce a small
print sample of your file for you to inspect. Color corrections can then be made
and another print sample made for final approval. If you specify pantone spot
colors, our color management will attempt to get as close as possible, however
this may result in a color that does not look as you intended. Due to the nature
of digital imaging, exact Pantone spot color matches are not always possible.
For an additional fee we can provide you with a printed color chart so you can
see how your Pantone spot colors will print. Please note that metallic inks are
not available for digital printing. Pantone’s CMYK equivalent will be
substituted for the metallic inks specified in your file. If you do not wish
this substitution to occur, please substitute a non-metallic color to simulate
the effect you are trying to achieve.
5. Hem and Trim Allowance
We do not require any bleed.
If you need further information, please
contact us, 1-800-251-5352 or email us at
FILE SUBMISSION GUIDELINES
1. Save a Copy of your file(s) with the type
converted to outlines, curves or paths. (If your program will do that of course.
Illustrator, Freehand, InDesign and CorelDraw have this capability.)
2. If you cannot convert your type to paths, curves or outlines, then please
include the fonts (both outline/printer and screen/bitmap files or your file
will not output properly.
3. Include all the files you placed into your artwork. Embedding files is not
recommended as it invites file corruption and often embedded files will not
4. Once you’ve collected all your files in one folder, Right-Click (or on Mac
OSX: Control-Click) on the folder and select:
WINDOWS XP: Send To -> Compressed (zipped) Folder
Mac OSX: Create archive of “xxx” or Compress “xxx”
This will create a (.zip) archive and help protect your file(s) from being
IMPORTANT: If you placed your order online, please include your order number in
your file or folder name.
5. To send files less than 10mb please email to
For Files larger than 25mb we recommend using
www.wetransfer.com. This is a free service for files up to 2gb.
6. Please include a low-res JPEG or PDF of your artwork. This will help the art
department and the printing department to quickly check that the artwork they
are processing has not suffered corruption. (If you send your artwork by post,
please include a printout of your artwork.)
7. Make sure you have included the contact info of your designer in case we have