How can I contact you?
Five Boro Flag, Banner & Sign, Inc.
220-34 Jamaica Avenue
Queens Village, NY 11428-2141
United States
800-281-5352 Toll Free / 718-740-4424 Phone
Fax: 718-740-3719
info@allstargraphics.com
Business hours are M-F 8:00am through 5pm Eastern Time.
http://www.allstargraphics.com
Return Policies
At Five Boro Flag, Banner & Sign, Inc., we generously accept our stock merchandise for
exchange or refund up to 30 days from the date of the original shipment. Custom
or Made-to-Order items will be considered for exchange up to 10 days from the
date of the original shipment only on the basis of design or material defect.
Items returned for refund are subject to a 20% restocking fee. After 30 days,
all sales are considered final. Merchandise will be accepted for exchange or
refund provided it is in new condition and in the original packaging. Orders
that are refused upon delivery, or marked “refused”, “return to sender”, or
“undeliverable” will be subject to restocking fees. Shipping charges are
non-refundable and all return shipping charges are customer's responsibility.
Please note: State and International Flags with a Pole Sleeve/Hem and stock
flags converted for specialized requirements are MADE-TO-ORDER and are NOT
RETURNABLE.
Shipping Policies
Complete orders received by 12:00pm EST, Monday through Friday will be shipped
out the same day.
Orders are shipped when all items are
in-stock.
If you would like to have in-stock items shipped right away and back-ordered
items shipped when available, please let us know by contacting us at (800)
281-5352. (Additional shipping charges may apply to orders that are "split")
All shipping charges are estimated.
Actual shipping charges may vary. All UPS shipping rates are calculated by
UPS. Rates for rural addresses may be higher than rates in close proximity to a
larger city.
No shipping will occur on the following company
holidays:
- New Years Day (Jan. 1)
- Memorial Day (last Monday in May)
- Independence Day (July 4)
- Labor Day (first Monday in September)
- Thanksgiving (fourth Thursday in November)
- Christmas Eve (December 24)
- Christmas Day (December 25)
- New Year's Eve (December 31)
What size flag should I purchase for use at
my home?
Generally, a 3x5' flag is ideal for display outside of your home. Some prefer a
slightly smaller flag such as our 30x48" US flag. The following represent some
of our best
selling outdoor US flags:
10262 Enduras US Flag w/ header and
Grommets, 3x5 ft, Nylon, Embroidered Stars and Sewn Stripes
We also offer a variety of sets containing a
3x5' US flag, pole and mounting bracket. The following represent some of our
best selling US Flag Sets:
238 Estate Set, 3x5 ft. Nyl-Glo
Colorfast US Flag with 6’ White Spinning Pole
What size flag should I purchase for use at
my business?
The appropriate flag size for display outdoors in a business setting is
determined by the type of flagpole, the length of the flagpole, and the number
of flags being flown simultaneously on that pole. When flying multiple flags on
the same flag pole, the lower flag(s) should generally be one size smaller than
the main flag. Use the chart below to determine which flag size is appropriate
for your flagpole.
Pole Flag Size Pole Flag Size
15' 3' x 5' 50' 8' x 12'
20' 3' x 5' 60' 10' x 15'
25' 4' x 6' 65' 10' x 15'
30' 5' x 8' 70' 12' x 18'
35' 5' x 8' 80' 12' x 18'
40' 6' x 10' 90' 15' x 25'
45' 6' x 10' 100' 15' x 25'
What is the difference between a flag and a
banner?
By and large, the words "flag" and "banner" are interchangeable. (i.e. The
Star Spangled Banner) However, when referring to our product line, we typically
call items "flags" if they are mounted using brass grommets, or if they
represent a country, state, or municipality. Conversely, banners are commonly
mounted by routing the pole through a sleeve or hem. In addition, banners are
often hung with the pole horizontal to the ground, while flags may be displayed
on a vertical pole or at a 45 degree angle.
What is the difference between the available
flag materials?
Some flag materials are not suitable for outdoor use. Cotton flags especially
are not recommended for frequent outdoor use because they are more likely to
fade, stain, shrink, and/or wrinkle. Nylon and polyester are more suitable
materials for outdoor use. Nylon is especially preferred in environments where
there is constant exposure to bright sunlight. Due to its color-fast
characteristics, nylon is less likely to fade. In fact, many of our nylon flags
carry a one-year color-fast guarantee. Polyester, a heavier material, is ideal
for extreme weather conditions. Although not as fade-resistant as nylon, it is
more likely to withstand frequent exposure to cold, rain, and high winds.
How long should I expect my flag to last?
The lifespan of a flag is dependent on many factors. Constant exposure to rain,
freezing temperatures, and high winds can significantly limit the lifespan of a
flag. Flags should always be hung in such a manner that they are free from
obstructions such as tree branches. Outside of our headquarters in Gurnee,
Illinois, we fly our flags 24 hours a day, 7 days a week. We experience moderate
to high wind conditions on a regular basis. Our flags last approximately 6 - 8
months.
What flag material is most suitable for
outdoor use?
Nylon and polyester are the most suitable materials for outdoor use. Nylon
is especially preferred in environments where there is constant exposure to
bright sunlight. Due to its color-fast characteristics, nylon is less likely to
fade. In fact, many of our nylon flags carry a one-year color-fast guarantee.
Polyester, a heavier material, is ideal for extreme weather conditions. Although
not as fade-resistant as nylon, it is more likely to withstand frequent exposure
to rain, freezing temperatures, and high winds.
U.S. Flag Etiquette & Facts
Five Boro Flag, Banner & Sign is pleased to
provide the following knowledge about the U.S. Flag. The rules and customs
provided below are in accordance with the July 7, 1976 amendment to the United
States Flag Code (Public Law 94-344, 94th Congress, S.J. Res. 49).
U.S.Flag Holidays
The following is a list of traditional flag flying holidays:
Holiday
Observed
New Year's Day January 1
Inauguration Day January 20
Martin Luther King Jr. Day 3rd Monday In January
Lincoln's Birthday February 12
Washington's Birthday February 22
President's Day 3rd Monday in February
Mother's Day 2nd Sunday in May
Peace Officers Memorial Day May 15
Armed Forces Day 3rd Saturday in May
Memorial Day Last Monday in May
Flag Day June 14
Father's Day 3rd Sunday in June
Independence Day July 4
Korean War Veterans Day July 27
Labor Day 1st Monday in September
Patriot's Day September 11
Constitution Day September 17
Air Force Day September 17
Columbus Day 2nd Monday in October
Navy Day October 27
Election Day 1st Tuesday in November
Marine Corps Day November 10
Veteran's Day November 11
Thanksgiving Day 4th Thursday in November
Pearl Harbor Day December 7
U.S. Flag Etiquette
General Display
It is the universal custom to display the flag only from sunrise to sunset
on buildings and on stationary flagstaffs in the open. However, when a patriotic
effect is desired, the flag may be displayed twenty-four hours a day if properly
illuminated during hours of darkness.
The flag should be hoisted briskly and lowered
ceremoniously.
The flag should not be displayed on days when
the weather is inclement, except when an all-weather flag is displayed.
The flag should be displayed daily, on or near
the main administration building of every public institution...in or near every
polling place on election days...during school days in or near every
schoolhouse.
No other flag or pennant should be placed above
or, if on the same level, to the right of the flag of the United States of
America, except during church services conducted by naval chaplains at sea...for
personnel of the Navy...when the church pennant may be flown above the flag.
No person shall display the flag of the United
Nations or any other national or international flag equal, above, or in a
position of superior prominence or honor to, or in place of, the flag of the
United States at any place within the United States or any Territory or
possession thereof: Provided, that nothing in this section shall make unlawful
the continuance of the practice heretofore followed of displaying the flag of
the United Nations in a position of superior prominence or honor, with that of
the flag of the United States at the headquarters of the United Nations.
The Flag of the United States of America, when
it is displayed with another flag against a wall from crossed staffs, should be
on the right, the flags own right, and its staff should be in front of the other
flag.
The flag of the United States of America should
be at the center and at the highest point of the group when a number of flags of
States or localities or pennants of societies are grouped and displayed from
staffs.
When flags of States, cities, or localities, or
pennants of societies are flown on the same halyard with the flag of the United
States, the latter should always be at the peak. When the flags are flown from
adjacent staffs, the flag of the United States should be hoisted first and
lowered last. No such flag or pennant may be placed above the flag of the United
States or to the United States flag's right.
When flags of two or more nations are displayed,
they are to be flown from separate staffs of the same height. The flags should
be approximately equal size. International usage forbids the display of the flag
of one nation above that of another nation in time of peace.
When the flag of the United States is displayed
from a staff projecting horizontally or at an angle from the window sill,
balcony, or front of a building, the union of the flag should be placed at the
peak of the staff unless the flag is at half-staff. When the flag is suspended
over a sidewalk from a rope extending from a house to a pole at the edge of the
sidewalk, the flag should be hoisted out, union first, from the building.
When displayed either horizontally or vertically
against a wall, the union should be uppermost and to the flag's own right, that
is, to the observer's left. When displayed in a window, the flag should be
displayed in the same way, with the union or blue field to the left of the
observer in the street.
When the flag is to be displayed over the middle
of the street, it should be suspended vertically with the union to the North in
an East and West street or to the East in a North and South street.
The flag should never be displayed with the
union down, except as a sign of dire distress in instances of extreme danger to
life or property.
The flag should never touch anything beneath it,
such as the ground, the floor, water or merchandise.
The flag should never be fastened, displayed,
used, or stored in such a manner as to permit it to be easily torn, soiled, or
damaged in any way.
The flag should never be used as a covering for
a ceiling.
The flag should never have placed upon it, nor
on any part of it, nor attached to it, any mark, insignia, letter, word, figure,
design, picture, or drawing of any nature. The flag should never be used as a
receptacle for receiving, holding, carrying, or delivering anything.
Parades & Ceremonies
The flag, when carried in a procession or with another flag or flags, should
be either on the marching right; that is, the flag's own right, or, if there is
a line of other flags, in front of the center of that line.
The flag should not be displayed on a float in a
parade except from a staff (or as against a wall or in a window).
The flag should form a distinctive feature of
the ceremony of unveiling a statue or monument. But it should never be used as
the covering for the statue or monument. That no disrespect should be shown to
the flag of the United States of America, the flag should not be dipped to any
person or thing. Regimental colors, State flags, and organization or
institutional flags are to be dipped as a mark of honor.
The flag should never be carried flat or
horizontally, but always aloft and free. During the ceremony of hoisting or
lowering the flag or when the flag is passing in a parade or in review, all
persons present except those in uniform should face the flag and stand at
attention with the right hand over the heart. Those present in uniform should
render the military salute. When not in uniform, men should remove their
headdress with their right hand and hold it at the left shoulder, the hand being
over the heart. Aliens should stand at attention. The salute to the flag should
be rendered at the moment the flag passes.
Folding the Flag
To fold the flag ceremoniously, first fold it lengthwise, bringing the
striped half up over the blue field. Then repeat, with the blue field on the
outside. Beginning at the lower right, make a series of triangular folds until
the flag resembles a cocked hat with only the blue field visible.
Vehicles
The flag should not be draped over the hood, top, sides, or back of a
vehicle or of a railroad train or boat. When the flag is displayed on a
motorcar, the staff shall be fixed firmly to the chassis or clamped to the right
fender.
Corridors & Lobbies
When the flag is suspended across a corridor or lobby in a building with
only one main entrance, it should be suspended vertically with the union of the
flag to the observer's left upon entering. If the building has more than one
main entrance, the flag should be suspended vertically near the center of the
corridor or lobby with the union to the North when entrances are to the East or
West-or to the East when entrances are to the North or South. If there are
entrances in more than two directions, the union should be to the East.
Churches & Auditoriums
When used on a speaker's platform, the flag, is displayed flat, should be
displayed above and behind the speaker. When displayed from a staff in a church
or public auditorium, the flag of the United States of America should hold the
position of superior prominence, in advance of the audience, and in the position
of honor at the clergyman's or speaker's right as he faces the audience. Any
other flag so displayed should be placed on the left of the clergyman or speaker
or the right of the audience.
Caskets
When the flag is used to cover a casket, it should be so placed that the union
is at the head and over the left shoulder. The flag should not be lowered into
the grave or allowed to touch the ground.
National Anthem
During the rendition of the national anthem when the flag is displayed, all
present except those in uniform should stand at attention facing the flag with
the right hand over the heart. Men not in uniform should remove their headdress
with their right hand and hold it at the left shoulder, the hand being over the
heart. Persons in uniform should render the military salute at the first note of
the anthem and retain this position until the last note. When the flag is not
displayed, those present should face toward the music and act in the same manner
they would if the flag were displayed there.
Pledge of Allegiance
The Pledge of Allegiance to the Flag should be rendered by standing at attention
facing the flag with the right hand over the heart. When not in uniform men
should remove their headdress with the right hand and hold it at the left
shoulder, the hand being over the heart. Persons in uniform should remain
silent, face the flag, and render the military salute.
Half-Staff
The flag, when flown at half-staff, should be first hoisted to the peak for an
instant and than lowered to the half-staff position. The flag should be again
raised to the peak before it is lowered for the day. On Memorial Day the flag
should be displayed at half-staff until noon only, then raised to the top of the
staff. On the following days, the flag is to be flown at half-mast for the
entire day:
December 7 - Pearl Harbor Day
May 15 - Peace Officers Memorial Day
July 27 - Korean War Veterans Day
Sept. 11 - Patriot's Day
By order of the President, the flag shall be
flown at half-staff upon the death of principal figures of the United States
Government and the Governor of a State, territory or possession, as a mark of
respect to their memory. In the event of the death of other officials or foreign
dignitaries, the flag is to be displayed at half-staff according to Presidential
instructions or orders, or in accordance with recognized customs or practices
not inconsistent with law.
In the event of the death of a present or former
official of the government of any State, territory, or possession of the United
States, the Governor may proclaim that the National flag be flown at half-staff.
Apparel & Drapery
The flag should never be used as wearing apparel, bedding, or drapery. It should
never be festooned, drawn back, nor up, in folds, but always allowed to fall
free. Bunting of blue, white, and red, always arranged with the blue above, the
white in the middle, and the red below, should be used for covering a speaker's
desk, draping the front of a platform, and for decoration in general. No part of
the flag should ever be used as a costume or athletic uniform. However, a flag
patch may be affixed to the uniform of military personnel, firemen, policemen,
and members of patriotic organizations. The flag represents a living country and
is itself considered a living thing. Therefore, the lapel flag pin being a
replica, should be worn on the left lapel near the heart.
Advertising
The flag should never be used for advertising purposes in any manner
whatsoever. It should not be embroidered on such articles as cushions or
handkerchiefs and the like, printed or otherwise impressed on paper napkins or
boxes or anything that is designed for temporary use and discard. Advertising
signs should not be fastened to a staff or halyard from which the flag is flown.
