Return Policies
At Five Boro Flag, Banner & Sign, Inc., we generously accept our stock merchandise for exchange or refund up to 30 days from the date of the original shipment. Custom or Made-to-Order items will be considered for exchange up to 10 days from the date of the original shipment only on the basis of design or material defect. Items returned for refund are subject to a 20% restocking fee. After 30 days, all sales are considered final. Merchandise will be accepted for exchange or refund provided it is in new condition and in the original packaging. Orders that are refused upon delivery, or marked “refused”, “return to sender”, or “undeliverable” will be subject to restocking fees. Shipping charges are non-refundable and all return shipping charges are customer's responsibility. Please note: State and International Flags with a Pole Sleeve/Hem and stock flags converted for specialized requirements are MADE-TO-ORDER and are NOT RETURNABLE.
Orders are shipped when all items are in-stock.
If you would like to have in-stock items shipped right away and back-ordered items shipped when available, please let us know by contacting us at (718) 740-4424. (Additional shipping charges may apply to orders that are "split")
All shipping charges are estimated.
Actual shipping charges may vary. All UPS shipping rates are calculated by UPS. Rates for rural addresses may be higher than rates in close proximity to a larger city.
No shipping will occur on the following company holidays:
- New Years Day (Jan. 1)
- Memorial Day (last Monday in May)
- Independence Day (July 4)
- Labor Day (first Monday in September)
- Thanksgiving (fourth Thursday in November)
- Christmas Eve (December 24)
- Christmas Day (December 25)
- New Year's Eve (December 31)